Shipping policy

SHIPPING POLICY

Effective Date: 22 July 2025

This Shipping Policy applies to all purchases made via aleramode.com (the “Website”).

The Website is operated by:

Trade name: Alera Mode (Part of AVINEX Commerce)
Adress: Meester Beerninkplantsoen 290, 2286 MR Rijswijk, The Netherlands
Chamber of Commerce number: 97866253

Email: support@aleramode.com
Phone number: +31 6 16288008


We aim to provide a smooth, transparent and reliable delivery experience for all customers.

1. Delivery Area

We deliver to customers within the United Kingdom.

If you are located outside our delivery area, please contact us at support@aleramode.com and we will assess whether delivery can be arranged.

2. Order Processing Times

Orders are processed within:

1–3 working days (Monday to Friday)

Once your order has been processed, you will receive a confirmation email and tracking details (where available).

Please note:

  • Orders are not processed on Saturday and Sunday or public holidays.

  • During peak periods, processing times may be slightly extended.

3. Delivery Times

Estimated delivery time after dispatch:

4–7 working days (Monday to Friday)

Estimated total delivery time:

5–10 working days

Delivery times are estimates only and are not guaranteed. Delays may occur due to:

  • High seasonal demand

  • Carrier disruptions

  • Customs or border controls (where applicable)

  • Public holidays

  • Events beyond our reasonable control

Order cutt-off time: 17:00 GMT+1

If we become aware of a significant delay, we will inform you as soon as reasonably possible.

4. Dropshipping Model

We operate a dropshipping fulfilment model, meaning certain products are shipped directly from our suppliers.

As a result:

  • Orders may arrive in multiple shipments.

  • Packaging may differ depending on supplier.

Regardless of fulfilment method, we remain fully responsible as the retailer for your order in accordance with UK consumer law.

5. Shipping Costs

We offer free standard delivery on all UK orders, unless otherwise stated at checkout.

There is no minimum order value required for free shipping.

6. Shipping Methods

We work with trusted international and local delivery partners to ensure safe and reliable delivery.

Depending on the shipment stage, your parcel may be handled by:

  • An international carrier; and

  • A UK-based courier for final delivery.

Delivery may be made:

  • Directly to the address you provide at checkout; or

  • To a designated collection point, depending on the courier’s service.

Available delivery options are displayed during checkout.

7. Tracking Your Order

Where available, a tracking number will be provided by email once your order has been dispatched.

You may also track your order via the “Track Your Order” page on our Website.

Please allow up to 48 hours for tracking information to become active after dispatch.

8. Transfer of Risk

Under the Consumer Rights Act 2015, goods remain our responsibility until they are delivered into your physical possession (or that of a person identified by you).

Risk transfers to you only when the goods have been successfully delivered.

9. Failed Deliveries & Uncollected Parcels

If:

  • An incorrect address is provided; or

  • A parcel is not collected from a delivery point within the specified timeframe;

and the parcel is returned to us, we reserve the right to:

  • Charge the cost of re-delivery; or

  • Deduct return and handling costs from any refund issued.

We recommend ensuring your delivery details are accurate and monitoring tracking updates.

10. Delayed or Missing Deliveries

If your order:

  • Has not arrived within the estimated timeframe;

  • Arrives damaged;

  • Arrives incomplete; or

  • Is marked as delivered but not received,

please contact us as soon as possible at:

support@aleramode.com

Please include:

  • Your order number

  • A description of the issue

  • Photographic evidence (if applicable)

We will investigate the matter promptly with the carrier.

11. Significant Delivery Delays

If delivery is significantly delayed and we are responsible for the delay, you may have the right to:

  • Cancel the contract; and

  • Receive a full refund,

in accordance with the Consumer Rights Act 2015 and our Return & Refund Policy.

12. Damaged or Faulty Goods

If your goods arrive damaged or faulty, please refer to our Return & Refund Policy for full details of your rights and the claims process.

Your statutory rights under UK consumer law remain unaffected.

13. Complaints

If you are dissatisfied with our delivery service, please contact us:

Email: support@aleramode.com
Address: Meester Beerninkplantsoen 290, 2286 MR Rijswijk, The Netherlands

14. Policy Updates

This Shipping Policy forms part of our Terms of Service.

We reserve the right to update this policy at any time. The latest version will always be available on our Website.